Make sure you have included all the information you need to convey Posted in Associates, Training Services | Tagged business, communication, listening, negotiation, trainers, training Business Writing Tip #11 – Include all the info If you’re interested in doing one of Richard’s courses, please send me an email. There will be more coming out over the next few months. The book I mentioned in the previous paragraph is the first in a series. And by doing so, we can learn to persuade and influence more effectively.Īttending Richard’s courses opened my eyes, and my ears, to a whole different level of thinking. In his book Dispelling the Myths and Rediscovering the Lost Art of Listening (available as a Kindle Ebook from Amazon) Richard explains how we can learn to listen more effectively. Richard Mullender regards listening as the most important communication skill. We can then use this information, ethically of course, in negotiations or persuasion. We can learn to ‘hear’ the things that they didn’t know they were telling us. We can learn about their values and beliefs. This means that if we can keep someone talking, get them relaxed and not thinking about their words, and if we listen carefully, we can learn a lot about them. This is not usually a problem but sometimes we let something slip that we didn’t mean to say. Sometimes we give away information without realising it. The thing is that when we speak, whenever we speak and our subconscious mind is in control, which is most of the time, we give away information. I can hear you wondering why this is important.
Have you ever listened to someone speaking who is thinking about their every word? How do they sound? It’s not natural, is it?Īt the beginning of an important presentation you might have your first two or three sentences worked out, but after that, your mouth switches into automatic and just talks.
Most of the time our subconscious mind controls what we say. The thing is sometimes we very carefully control what we say-but we actually do this quite rarely. It’s clear, isn’t it? If I am saying something, I am in control of what I’m saying. We can control what comes out of our mouths. These are things that we believe are true, but when we look more closely at them we discover that they are only partially true, or not really true at all. When Richard trains people, he talks about the Myths of Communication. Richard is one of the most effective communicators I know. A few years ago I met Richard Mullender, a hostage negotiator.
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